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PURCHASE CONDITIONS

The following Purchase conditions govern the process of purchasing products on this Website. By placing your order and confirming it, the specific purchase conditions are fully accepted, applicable solely to the order.

In placing an order through this Website, you hereby declare you are 18 years of age or older and have the legal capacity to enter into binding contracts. If the order is placed on behalf of a legal entity, you hereby declare that you have sufficient powers to represent said legal entity and accept these Purchase conditions.

Contact

For any doubts, queries or suggestions, you can contact us at: pedidos_online@dosmares.es. You can also contact us by phone at +34 934855034 during business hours.

Purchase process

  • 1. Select the family of products chosen
  • 2. Click on “Buy”
  • 3. Choose the colour and size - The colours and sizes available will be shown for you to choose from
  • 4. Add it to your shopping basket
  • 5. Proceed to checkout
  • 6. You will see a list of the products in your basket and prices
  • 7. Enter your shipping address
  • 8. Pay for your purchase with a credit card using the Paypal, Redsys or Apple Pay platforms
  • 9. You will receive an automated email with your order details
  • 10. The order will be shipped over the following days If you have any questions, contact us by email at pedidos_online@dosmares.es or by phone on +34 934855034 during business hours.

Acceptance of the order

We confirm that your order has been accepted in an email. The sale is not final until dosMares confirms your order.

dosMares reserves the right to not confirm an order for any specific reason, such as product stocks, issues with the order received, abnormal orders or foreseen problems with delivery. dosMares will notify customers in any of these cases.

Availability of products and service

All orders are subject to the availability of the products requested in our general stock. If there are issues in providing the products ordered or there aren’t any more items in stock, we will reimburse you for any amount you may have paid.

Payment method

Payment shall be made via the PayPal platform, using a PayPal account, or credit card (Visa, MasterCard, American Express) through the Redsys platform.

You can pay directly through the PayPal payment platform (with a PayPal account or credit card), via the Redsys payment platform for Visa, Visa Electron, Mastercard or Maestro cards, or using an ApplePay account. To minimise the risk of unauthorised access, your card details will be encoded.

By clicking on “Authorise payment” you are confirming that you are the cardholder or have the necessary authorisation from the cardholder and that you are in no way acting fraudulently.

Credit cards are subject to verification and authorisation by the issuing body, but if said body does not authorise payment, we will not be responsible for any delay or failure to deliver and we will not be able to enter into a Contract with you.

You expressly authorise us to issue an electronic bill, although you may request a paper invoice at any time, which we will issue and send upon request.

Prices

The prices on the Website are listed in Euro. Taxes are included in the prices on the Website. Prices may change at any time, although any changes will not affect orders already placed if you have received an Order confirmation.

Shipping and handling

You can choose the place and date to receive your goods when you place your order. dosMares reserves the right to use any means necessary to deliver the products to the address indicated. Deliveries will be made by a renowned provider during normal business hours.

Goods are dispatched daily from Monday to Friday. Deliveries will be made to the address and during the time slot given on the order.
Orders will be delivered within 2 to 7 business days in Spain and Portugal, and within 3 to 15 business days in the rest of the world.
Shipping in Spain and Portugal is included in the price of products and charges of €20 shall apply to orders sent to the rest of Europe, €30 for shipments to the USA and €50 to the rest of the world.

Returns

We want you to be totally satisfied with your purchase. If you aren’t, you can return it within 15 days of receiving your order. To process your return, contact us by email at pedidos_online@dosmares.es within 15 days of receiving your order and explain why you want to return it. In response to this email, you will receive information regarding your decision to withdraw from the contract and details on how to return the item (shipping instructions and address). Once the product has been returned, we will reimburse you for the purchase price. The amount will be refunded via the original payment method.

If there is some sort of mistake or the quality is not as expected, please contact us by email at pedidos_online@dosmares.es or by phone on +34 934855034 during business hours.

Items must be in perfect conditions with the corresponding tags protection device and receipt. Otherwise, dosMares reserves the right to not accept the return. Products received in poor conditions will not be accepted for return either.

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